GENERAL INFORMATION

www.Ilsejacobsen.com (in the following also names the "Website") is provided by IJH A/S, with the registered address:

IJH A/S
Holmenevej 31
3140 Ålsgårde Denmark
CVR / VAT: DK-32146309
 

If you experience any problems with the Website or your order placed on the website, please contact Customer Service. See opening hours for Customer Service here.

Phone: +45 88 77 93 98
E-mail: webstore@ilsejacobsen.com

 

IMPORTANT NOTICES

Please read the Terms & Conditions below carefully before ordering items from the Website, as these apply when you make a purchase on the Website. When you complete a purchase on the Website and accept our Terms & Conditions, you enter into an agreement with ILSE JACOBSEN HORNBÆK on delivery of your purchase (hereinafter "Agreement"). If you do not accept these Terms & Conditions, you may not purchase items on the Website.

You have the right to withdraw from the Agreement without justification within 14 days after the day on which you or any third parties that you have specified (excepting the transporter) took physical possession of the goods. Read more under “Right of Withdrawal”. Furthermore, your purchase is covered by the Danish Sale of Goods Act (Købeloven), which means that you have certain legal guarantees for the state and quality etc. of the items you have purchased.

ILSE JACOBSEN HORNBÆK’s Terms & Conditions may be updated from time to time (e.g. to reflect changes in technology, our business model, our system capacity or changes to relevant legislation and regulations), so we therefore ask you to accept our Terms and Conditions each time you are make a purchase from the Website. You will not be given notification of any such changes. The Terms & Conditions that were applicable and that you accepted when you made your purchase will be the Terms & Conditions that apply to your order.

CHOICE OF LAW AND VENUE
Any agreement entered into between us using these Terms is subject to Danish law. Any dispute that may arise in connection with our agreement, including the existence or validity of the agreement, must be brought before a competent court in Denmark.

 

ORDERING

Contracts can only be concluded on the website. We do not process orders made in emails, letters or faxes. The website is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public Danish and Swedish holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us. See "Payment" section below.

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

  • Your payment details are incorrect or cannot be verified.
  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.
  • There is an inadvertent error on the website, such as a payment error or similar.
  • We have reason to believe that you are under the age of 18.

If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you make a purchase on the website.

 AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?
Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.

When you click “Complete payment” you are bound by the contract of purchase. Please see "Right of withdrawal" section.

You can only buy products at ILSE JACOBSEN HORNBÆK, IJH A/S online shop as a private consumer and not as a business customer.

 

PAYMENT

We accept the following means of payment:

  • Mobilepay (offered to customers in Denmark)
  • Mastercard
  • VISA
  • Maestro
  • VISA Electron

CVV (CREDIT CARD VERIFICATION NUMBER)
If you pay by credit card, you will be asked to enter the card's security code. You can find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

We do not charge card fees.

Please note that some banks charge a fee for transactions in our online shop. This fee is charged by the bank, and Ilse Jacoben Hornbæk, IJH A/S cannot refund it. For more information, please contact your bank.

The amount will be deducted from your card when the item is shipped.

 

DELIVERY & PRICES

Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used. The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend or receptionist) may sign for the receipt with binding effect for you. 

PRICES, FEES AND SHIPPING
All prices quoted on the Website for products, delivery and other costs include taxes, VAT etc. Costs relating to delivery, freight and postage may vary for each order. Delivery costs will be indicated on a separate line in your shopping cart and on the billing page, as part of the total amount of payment. See more about wrong prices, offers etc. in below “Other Matters” section.

CURRENCY
The prices on the Website are displayed in the currency that applies to your country. Please use the country selector function at the top of the Website if you want to change your country selection. Your delivery address determines which currency you will be charged for. Please note that the change of country to which delivery is to take place may affect price and delivery costs.

Danish Kroner (DKK)
Swedish Krona (SEK)
Euro (EUR)
British Pounds Sterling (GBP)

 

RIGHT OF WITHDRAWAL

As a consumer you have a 14 day right of withdrawal when you shop on the Website. The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in the same purchase, but they are delivered individually, the deadline runs from the day you receive the last item. If the purchase consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last lot or part. In the case of an agreement on regular delivery of goods over a certain period, the withdrawal period expires 14 days after the day you receive the first item. You can not cancel the purchase by refusing to receive the item without notifying us at the same time.

It is unfortunately not possible to exchange for another item online, so if you want to order a new size, color or style, you must return your purchased style and place a new order.

*Currently, we do not offer free return to following countries: Ireland, UK, Italy and Spain.
Please be aware, that you are responsible for all return costs. (Updated Sep 17th, 2020)

WITHDRAWAL OF A PART OF THE PURCHASE
If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order. Please note that you will not be reimbursed for any shipping costs if you regret part of your purchase.

THE CONDITION OF THE ITEM WHEN YOU SEND IT BACK
If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back. The item must be returned in the original packaging.

Return Delivery address:

Ilse Jacobsen Hornbæk
C/O Prime Cargo
Profilvej 4
6000 Kolding
Denmark

EXCHANGE IN OUR STORES
If you live near an ILSE JACOBSEN HORNBÆK concept store, it is possible to exchange your product there. Just remember your receipt for the purchase and note that it is only possible to exchange or get a credit note. Please note that sale items or other items purchased at a discount on Ilsejacobsen.com cannot be exchanged in the store. 

 

RIGHT TO COMPLAIN

If you have a complaint, you have to inform our customer service before sending the item back. Please send an e-mail to webstore@ilsejacobsen.com with order number, pictures of the defect item and a description.

When we ship products purchased on the Website, we do our best to ensure that the product is in perfect condition. In the event that the product is defective or does not match your order, you have the opportunity to make use of the right to complaint. When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply to purchases of goods and thus a right of complaint for 24 months.

ILSE JACOBSEN HORNBÆK, IJH A / S reserves the right to reject complaints about goods that have not been handled appropriately and according to instructions. Especially styles with sewn-on loose parts such as sequins, beads, rivets and buttons as well as silk and knit styles must be treated gently. If you have questions about this, you are always very welcome to contact Customer Service.

The right of complaint includes manufacturing and material defects that are found during normal use of the product. The right of complaint does not cover in the event of defects, damage or wear and tear, directly or indirectly arising as a result of incorrect use or poor maintenance

The complaint must be made, no later than 2 months after you have established the error or defect. Any inquiry within 2 months after you have discovered the defect is timely, but in some cases it is possible that a longer period is valid in relation to the legislation.

If the complaint is justified, it means that you can either have the item the money returned or a reduction in the price, depending on the specific situation. The item must always be sent back in proper packaging. Remember to get a receipt for shipping as this is your security and so we can refund your shipping costs. We also reimburse your (reasonable) shipping costs. Read more about how to send a return in the "Right of withdrawal" section.

 

COPYRIGHT & TRADEMARKS

All names, labels, trademarks and logos on this website are owned by ILSE JACOBSEN HORNBÆK, IJH A/S in Denmark or its associated partners or companies. All names, labels, trademarks and logos are copyrighted and/or registered trademarks and may only be used with permission from ILSE JACOBSEN HORNBÆK, IJH A/S or the respective owners of these rights.

The content of the website such as copy, graphics, icons, images, videos, audio files and software, are owned by ILSE JACOBSEN HORNBÆK, IJH A/S or its associated partners or companies. Downloading content from the website is only permitted for personal and non-commercial purposes and under the condition that copyright is respected. Copying, distributing and reproducing content from the website for public or commercial use or using the copyrighted content in any other way without permission from ILSE JACOBSEN HORNBÆK, IJH A/S or associated partners and companies is strictly prohibited.

 

OTHER MATTERS

UPDATING THE WEBSITE
We do our best to update the website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur.

FORCE MAJEURE
We are not responsible for delays or failure to meet our obligations in relation to the Terms & Conditions, if the delay or the non-compliance is due to events beyond our control.

PRIVATE POLICY
At ILSE JACOBSEN HORNBÆK we treat your personal information confidentially and in accordance with the rules that apply to personal information. Please read our Personal Data Policy where you can read more about how we collect, store and use the personal information that you provide to us in connection with the ordering procedure and your use of the Website in general. Please also read our Cookie Policy.

RIGHT TO COMPLAIN
In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone or email (please find the details on the top of this page).

You may also submit a complaint about goods purchased from us to the Consumer Complaints Board. Naevnenes Hus, Toldboden 2, 8800 Viborg. It is also possible to submit a complaint online via their website www.naevneneshus.dk.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint here www.ec.europa.eu/odr. When submitting the complaint, you must state our email address webstore@ilsejacobsen.com

 

GIFTCARDS

Giftcards/ e-giftcards are currently not available for purchase on and to the website.

If you have an original ILSE JACOBSEN HORNBÆK gift card which has been issued from a store stating that you can use your gift card in our webshop, please contact customer service to activate your card.